Privacy Policy

Privacy Policy

Effective Date: May 11, 2026 | Last Updated: May 11, 2026

This Privacy Policy describes how we collect, use, and protect information when you interact with us via phone calls, text messages (SMS/MMS), our website at https://www.simontesfamariam.com/, or any of our digital services.

By providing your phone number, responding to our messages, or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

• Contact Information: Name, phone number, mailing address, and email address.

• Property Information: Property addresses, ownership records, tax records, and other publicly available real estate data sourced from county recorder offices, assessor databases, and other public records.

• Communication Records: Records of phone calls placed to or received from you, including call date, time, duration, and phone number. Calls may be recorded for quality assurance and training purposes. Text messages (SMS/MMS) sent to and received from you, including message content and timestamps.

• Call Transcripts: Automated transcriptions of recorded phone calls, generated for internal business use.

• Device and Usage Data: IP address, browser type, and access times when you visit our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Real Estate Inquiries: To contact property owners and buyers regarding potential real estate transactions, including purchase offers for residential properties.

• Communication: To send and receive phone calls and text messages related to real estate inquiries, property information, appointment scheduling, and follow-up communications.

• Record Keeping: To maintain records of our communications and transactions for business and legal compliance purposes.

• Service Improvement: To analyze call and communication data to improve our services and outreach processes.

• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Information Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., telecommunications providers, cloud hosting, CRM platforms). These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.

• Legal Requirements: When required by law, subpoena, court order, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our business assets, in which case your information may be transferred as part of the transaction.

4. Call Recording Disclosure

Phone calls to and from our business numbers may be recorded. When a call is recorded, a notification will be provided at the beginning of the call or through prior written disclosure. Recorded calls and their transcriptions are stored securely and used solely for internal business purposes, including quality assurance, training, and maintaining accurate records of our communications.

5. Text Messaging (SMS/MMS) Privacy

When you provide your phone number and consent to receive text messages from us:

• We will only send messages related to real estate inquiries, property information, appointment scheduling, and related follow-up communications.

• We will not send unsolicited marketing messages unrelated to our real estate services.

• Your phone number and message content will not be shared with third parties for marketing purposes.

• You may opt out of text messages at any time by replying STOP to any message.

• Message and data rates may apply depending on your mobile carrier and plan.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include encrypted data storage, access controls, and secure communication protocols. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. Call recordings and transcripts are retained for a reasonable business period and then securely deleted. You may request deletion of your information by contacting us using the information below.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• The right to know what personal information we have collected about you.

• The right to request deletion of your personal information.

• The right to opt out of communications by replying STOP to any text message or requesting removal during a phone call.

• The right to request a copy of your personal information in a portable format.

To exercise any of these rights, please contact us using the information in Section 10 below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued interaction with us after changes are posted constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:

Website: https://www.simontesfamariam.com/

Email: Contact us via the form on our website

Phone: +1 (206) 222-4909